The request form details the information required. If you contact us directly by e-mail, please provide us with your paid voucher (invoice of the study or gallery) and the desired delivery address. If your lot is in storage in Drouot or at another paid storage facility, we will need its label number and proof that the associated file and storage fees were paid prior to our intervention.

The estimate is determined by the size, weight, value, fragility of the object, as well as shipping cost and recovery distance. Each shipment request is therefore handled individually.

Yes, the estimate and packaging design are adjusted accordingly. We favour a reasoned and non-standardized approach.

You can contact us as soon as you purchase your work or collectible, by sending us your invoice paid for the preparation of a quote. You can also contact us at any time for a price estimate, even before the purchase. The final price may be adjusted according to the total value of the lot awarded in the event of an auction.

A tracking link, including the associated number, was sent to you by e-mail. If you have not received it, please contact us on 01.59.06.85.26 or by e-mail at contact@apolovia.com.

After your transport is settled, the usual delivery time is about 7 working days. This period may vary depending on the complexity of the take-over, the time limits imposed by storage places, recovery formalities, etc.

Our delivery agents and our packaging team systematically take photos at the recovery and packaging stages. We recommend that you do the same when receiving your package. If, despite our precautions, you find unusual damage to your object at the time of unpacking and you have taken insurance, please send us your claim by e-mail within 48 hours, accompanied by photographs taken at the reception. We will contact you soon to consider a full or partial refund if restoration is possible. Further information.

We collaborate especially with some auction houses and galleries, but are able to take charge of your lots from any art professional or individual in Paris or Île-de-France.

We need your invoice paid and the label number of the store. We inform the team of our passage. You will then receive a payment link to pay the file and storage fees associated with your lot. Payment of these fees is mandatory before we withdraw.

We do not usually ship very large objects, furniture, armchairs, etc. (although we can deliver them to Paris and Île-de-France). We do not support specific items such as weapons, perishables, etc.

As a gallerist, auctioneer, antique dealer, etc., opening a professional customer account allows you to manage the shopping for yourself and your customers, with billing at the end of the month. Contact us for more details.