The request form details the information required. If you contact us directly by e-mail, please provide us with your paid voucher (invoice of the study or gallery) and the desired delivery address. If your lot is in storage in Drouot or at another paid storage facility, we will need its label number and proof that the associated file and storage fees were paid prior to our intervention.

The estimate is determined by the size, weight, value, fragility of the object, as well as shipping cost and recovery distance. Each shipment request is therefore handled individually.

Yes, the estimate and packaging design are adjusted accordingly. We favour a reasoned and non-standardized approach.

You can contact us as soon as you purchase your work or collectible, by sending us your invoice paid for the preparation of a quote. You can also contact us at any time for a price estimate, even before the purchase. The final price may be adjusted according to the total value of the lot awarded in the event of an auction.

A tracking link, including the associated number, was sent to you by e-mail. If you have not received it, please contact us on 01.59.06.85.26 or by e-mail at contact@apolovia.com.

After your transport is settled, the usual delivery time is about 7 working days. This period may vary depending on the complexity of the take-over, the time limits imposed by storage places, recovery formalities, etc.

Nos livreurs et notre équipe d'emballage prennent systématiquement des photos aux étapes de récupération et d'emballage. Nous vous recommandons de faire de même à la réception de votre colis. Si, malgré nos précautions, vous constatez des dommages inhabituels sur votre objet au moment du déballage et que vous avez souscrit à une assurance, veuillez nous adresser votre réclamation par e-mail sous 48H, accompagnée de photographies prises lors de la réception. Nous vous recontacterons rapidement pour envisager un remboursement intégral ou partiel si une restauration est possible. Further information.

Nous collaborons tout particulièrement avec certaines maisons de ventes aux enchères et galeries, mais sommes en mesure de prendre en charge vos lots auprès de n'importe quelle professionnel d'art ou particulier à Paris ou en Île-de-France.

We need your invoice paid and the label number of the store. We inform the team of our passage. You will then receive a payment link to pay the file and storage fees associated with your lot. Payment of these fees is mandatory before we withdraw.

Nous n'expédions généralement pas d'objets très volumineux, de meubles, de fauteuils, etc. (bien que nous puissions les livrer à Paris et en Île-de-France). Nous ne prenons pas en charge certains objets spécifiques tels que les armes, les périssables, etc.

As a gallerist, auctioneer, antique dealer, etc., opening a professional customer account allows you to manage the shopping for yourself and your customers, with billing at the end of the month. Contact us for more details.